Refund and Returns Policy for Kotzé Adventures Hunting Store
1. Overview
At Kotzé Adventures Hunting Store, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.
2. Returns
- Eligibility: You have 30 calendar days from the date of purchase to return an item.
- Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
3. Non-Returnable Items
Certain items are exempt from being returned, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
4. Refunds
- Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
- Approval: If your return is approved, we will initiate a refund to your original method of payment.
- Processing Time: The credit will be processed within a certain amount of days, depending on your card issuer’s policies.
5. Late or Missing Refunds
- Check with Your Bank: If you haven’t received a refund yet, first check your bank account again.
- Contact Your Credit Card Company: It may take some time before your refund is officially posted.
- Bank Processing Time: Next, contact your bank. There is often some processing time before a refund is posted.
- Contact Us: If you’ve done all of this and you still have not received your refund yet, please contact us at [customer service email].
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at [customer service email] and send your item to: [return address].
7. Shipping Returns
- Address: To return your product, you should mail your product to: Bufflesdrift, Limpopo, South Africa.
- Cost: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Shipping Time: Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- Tracking: If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
8. Contact Us
If you have any questions on how to return your item to us, contact us at info@kabsafaris.com.
Thank you for shopping with Kotzé Adventures Hunting Store! We appreciate your business and look forward to serving you again.
